Shipping policy
Shipping Policy
Last Updated: 11 August 2026
At KanhaCraft, we aim to process and deliver your orders safely and on time. This Shipping Policy explains our order processing, delivery timelines, shipping charges and related procedures.
1. Order Processing
- Orders are generally processed within 1–3 business days after successful order confirmation.
- Orders placed on weekends or public holidays may be processed on the next business day.
- You will receive an order confirmation after your purchase is successfully placed.
- Once your order is dispatched, you may receive shipping or tracking information where available.
2. Delivery Time
After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location.
Delivery timelines may vary due to:
- Customer's location
- Courier availability
- Weather conditions
- Public holidays
- Remote or difficult-to-reach locations
- High order volumes
- Operational or logistical delays
- Circumstances beyond our reasonable control
The estimated delivery date is indicative and may not always be guaranteed.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
We may offer free shipping on selected products, orders or locations. Any applicable free-shipping conditions will be clearly mentioned on the website.
4. Delivery Areas
We aim to deliver products to serviceable locations across India.
Delivery availability may depend on the serviceability of your PIN code and the courier partner.
Certain remote locations may have longer delivery times or may not be serviceable.
5. Tracking Your Order
Once your order has been dispatched, tracking details may be provided through your registered mobile number, email address or order-tracking section of the website.
You can use the tracking information to check the current status of your shipment.
6. Incorrect or Incomplete Address
Customers are responsible for providing accurate delivery information.
Please carefully check your:
- Full name
- House/flat number
- Street/locality
- City
- State
- PIN code
- Mobile number
KanhaCraft may not be responsible for delivery delays, failed deliveries or additional shipping charges caused by incorrect or incomplete information provided by the customer.
7. Delayed Delivery
While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur because of circumstances beyond our control.
If your order is significantly delayed, please contact our customer support with your Order ID so that we can check the shipment status.
8. Failed Delivery
A delivery may fail if:
- The customer is unavailable after repeated delivery attempts.
- The address is incorrect or incomplete.
- The customer refuses to accept the shipment.
- The PIN code is not serviceable.
- The courier cannot contact the customer.
If a shipment is returned to KanhaCraft due to a failed delivery, additional shipping or re-delivery charges may apply if you request the order to be shipped again.
9. Damaged Package
If your package appears damaged, opened or tampered with at the time of delivery:
- Please inspect the package carefully.
- If possible, record an unboxing video.
- Contact KanhaCraft customer support as soon as possible.
- Provide photographs/videos and your Order ID if requested.
Please retain the original packaging until the issue is resolved.
10. Wrong or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible after delivery.
Provide your Order ID and relevant photographs/videos so that our team can investigate and provide an appropriate resolution.
11. Multiple Products in One Order
If an order contains multiple products, the items may be shipped separately depending on product availability, warehouse location and courier arrangements.
You may therefore receive multiple packages for a single order.
12. Changes to Shipping Address
If you need to change your delivery address after placing an order, contact our customer support immediately.
Address changes may not be possible once the order has been dispatched.
13. Cash on Delivery
If Cash on Delivery (COD) is available for your location and order, the applicable COD option and any related charges will be displayed during checkout.
COD availability may vary depending on the delivery PIN code, product and order value.
14. Shipping Policy Changes
KanhaCraft reserves the right to modify or update this Shipping Policy at any time.
Any changes will be posted on this page with the updated Last Updated date.
15. Contact Us
For questions regarding shipping or delivery, please contact us through the Contact Us section of our website.
Please provide your Order ID and registered mobile number/email address when contacting us.
KanhaCraft
Modern Home & Kitchen Essentials