Refund policy
Return & Refund Policy
Last Updated: 11 August 2026
At KanhaCraft, we value our customers and strive to provide quality Home & Kitchen products. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return, we will do our best to resolve the issue quickly.
1. Return Window
Return requests must generally be submitted within 7 days from the date of delivery.
Products must be returned in their original condition, wherever applicable, with original packaging, tags, accessories and invoice.
2. Eligible Returns
A return may be accepted in the following situations:
- Product received is damaged.
- Product received is defective or not functioning as described.
- Wrong product or incorrect variant was delivered.
- Product is significantly different from its description.
- The product is specifically marked as returnable on its product page.
3. Non-Returnable Products
Returns may not be accepted for:
- Products that have been used, washed, altered or damaged by the customer.
- Products without original packaging, tags or accessories, where applicable.
- Customized or personalized products.
- Products specifically marked as Non-Returnable.
- Products damaged due to improper use, storage or handling.
4. Damaged or Incorrect Product
If you receive a damaged, defective or incorrect product:
- Contact us within 48 hours of delivery.
- Provide your Order ID and registered contact details.
- Share clear photos/videos of the product and packaging if requested.
- Our team will review the request and provide the appropriate resolution.
Please retain the original product and packaging until your return request has been resolved.
5. Return Process
To initiate a return:
1. Contact KanhaCraft customer support.
2. Provide your Order ID and reason for return.
3. Submit photographs/videos if requested.
4. Wait for return approval.
5. Follow the return instructions provided by our team.
6. Once the product is received and inspected, we will confirm whether the return is approved.
Please do not ship a product back without receiving return instructions from KanhaCraft.
6. Refund Policy
After an approved return is received and inspected:
- If the return is approved, an eligible refund will be initiated.
- Refunds will generally be made to the original payment method.
- The time taken for the refund to appear in your account may depend on your bank, card issuer or payment provider.
- Shipping charges may be non-refundable unless the return is due to a damaged, defective or incorrect product supplied by us.
7. Refund Amount
The refund amount will depend on the reason for the return and the applicable terms for the product.
If the product was damaged, defective or incorrectly delivered due to our error, KanhaCraft will provide an appropriate resolution, which may include a replacement or refund.
8. Replacement / Exchange
Where available, KanhaCraft may offer a replacement or exchange for an eligible product.
Replacement is subject to product availability. If a replacement is unavailable, an eligible refund may be provided.
9. Return Shipping Charges
For products returned because they were damaged, defective or incorrectly supplied by KanhaCraft, we may arrange or bear the applicable return shipping cost.
For other approved returns, return shipping charges may be borne by the customer, depending on the product-specific return terms.
10. Rejected Return Requests
A return request may be rejected if:
- The return request is made after the applicable return period.
- The product has been used or damaged by the customer.
- Required accessories, packaging or other items are missing.
- The product does not match the item originally shipped.
- The product is listed as non-returnable.
11. Contact Us
For any return or refund request, please contact us through the Contact Us section of the KanhaCraft website.
Please provide:
- Order ID
- Name used for the order
- Registered mobile number/email
- Reason for return/refund
- Photos or videos, if required
KanhaCraft
Modern Home & Kitchen Essentials